Shipping policy

Shipping & Delivery Policy

At MGT Store, we are committed to providing a reliable, transparent and convenient delivery experience for our customers across Europe.

1. Order Processing

Orders are normally processed within 1–2 business days after payment confirmation.

Orders placed during weekends or public holidays will generally be processed on the next business day.

2. Delivery Countries

We currently deliver to the following European countries:

  • Belgium

  • France

  • Netherlands

  • Luxembourg

  • Spain

  • Portugal

  • Italy

Delivery availability is confirmed at checkout.

3. Shipping Rates & Free Delivery

Enjoy FREE pickup-point or locker delivery on eligible orders of €99 or more!

For orders below €99, the following shipping rates apply:

  • Belgium: €6.95

  • France: €9.95

  • Netherlands & Luxembourg: €7.95

  • Spain, Portugal & Italy: €11.95

Free delivery applies to eligible pickup-point or locker shipping options only.

Available delivery methods and final shipping charges are displayed at checkout before payment.

4. Estimated Delivery Times

Delivery times vary depending on the destination:

  • Belgium: 1–2 business days

  • France: 3–5 business days

  • Netherlands & Luxembourg: 1–2 business days

  • Spain, Portugal & Italy: 3–5 business days

These estimates apply after dispatch and do not include the order processing period.

Delivery times are estimates and may vary depending on the carrier, destination and local circumstances.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

You can use the tracking details provided to follow your shipment.

6. Delivery Delays

We work closely with our logistics partners to ensure orders are delivered as efficiently as possible.

Occasionally, delays may occur due to carrier operations, peak shopping periods, public holidays or circumstances beyond our control.

If your shipment experiences an unexpected delay, please contact our customer support team.

7. Customer Support

If you have any questions regarding shipping, delivery charges or your order status, our customer support team will be happy to assist you.

Email: support@mgt-store.com

Support hours: Monday to Friday

Response time: We aim to respond within one business day.

Thank you for choosing MGT Store. We appreciate your trust and look forward to delivering your order!