Frequently Asked Questions

Shipping

How long does delivery take?

Orders are normally delivered within 2–4 business days after dispatch in the countries currently served by MGT Store. Processing time is normally 1–2 business days after payment confirmation. Please see our Shipping Policy for details.

Do you offer free delivery?

Eligible pickup-point delivery is free. Home delivery is free for orders of €99 or more. For orders below €99, available shipping rates are shown at checkout.

Returns

Do you offer returns?

Yes. You may request a return within 14 days of receiving your order, subject to the conditions explained in our Returns & Refunds Policy.

Orders

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can also visit our Track Your Order page.

What payment methods are available?

The payment methods available for your order are displayed securely at checkout and may vary depending on your location and the payment options enabled for the store.

What should I do if my item arrives damaged or incorrect?

Please contact us at support@mgt-store.com as soon as possible with your order details and photos of the issue so our support team can assist you.